Average time spent in system not adding breakdown time

Average time spent in system not adding breakdown time

Postby jamesjohnson21 » Tue Apr 07, 2015 10:47 pm

My model has a breakdown VL code which means that there is a 25 minute delay between when the system starts and when customers are served at the tills. So for the first 25 minutes, customers are added to the queue as they arrive into the system.

I have gone to the trial calculator in Simul8. I have then chosen my KPI as 'Average Time in the System'. After which, it gives me the number of runs needed. I have then inputted this to run the trial that many times. It has then given me a Low 95% range, an average result and a High 95% range.

My issue arrises here, the values given for those three are incorrect since they do not take into account the break down code I mentioned earlier.

I've tried changing the delay time and this has made no difference to the low 95%, average and high 95% values.

How do I correct this?

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